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1.1 The Lucky Vibe website ('Casino', 'Website', 'Company', 'We', 'Us', 'Our') is owned and operated by Hollycorn N.V., a company incorporated under the laws of Curaçao. Hollycorn N.V. is licensed and regulated by the Curaçao Gaming Control Authority (License No. OGL/2023/176/0095).
1.2 Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website, you agree and confirm your consent to the Terms and Conditions stipulated below. You also acknowledge and accept the General Bonus Terms and Conditions, which are available here.
1.3 If you do not accept these Terms and Conditions, you are not allowed to use the services of the Casino.
1.4 The Casino reserves the right to unilaterally change these Terms and Conditions when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
1.5 The main language of the Casino website is English, and any translation errors are interpreted in favor of the Casino.
2.1 The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
2.2 The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming.
2.3 The Casino reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
2.4 Users from the following countries and their territories (“the Restricted Countries”) are not allowed to deposit and play real money games: Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia (Plurinational State), Bonaire, Brazil, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Democratic Republic), Congo, Cook Islands, Costa Rica, Côte d'Ivoire, Cuba, Curaçao, Cyprus, Czechia, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See (Vatican City), Honduras, Hong Kong, Hungary, India, Indonesia, Iraq, Islamic Republic of Iran, Isle of Man, Israel, Jamaica, Japan, Jersey, Kenya, Kiribati, Korea (Democratic People's Republic), Korea (Republic), Kyrgyzstan, Lao People's Democratic Republic, Latvia, Liberia, Libya, Liechtenstein, Lithuania, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, Nicaragua, Niger, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Palau, Palestine, State of, Panama, Papua New Guinea, Paraguay, Pitcairn, Poland, Portugal, Puerto Rico, Republic of North Macedonia, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Syrian Arab Republic, Taiwan (Province of China), Tajikistan, Tanzania (United Republic of), Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom of Great Britain and Northern Ireland, United States Minor Outlying Islands, United States of America, Uruguay, Vanuatu, Venezuela (Bolivarian Republic), Viet Nam, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Zambia, Zimbabwe. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
2.5 Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
2.6 The Casino cannot guarantee successful processing of withdrawals or refunds in case of breaching current Limitations of Use policy.
2.7. Age Verification Procedure for Bitcoins. In order to be able to play for Bitcoins, player MUST provide the Casino with the proof that he/she is at least 18 years old or above (valid ID, Passport or Driving License or any other valid document). Players are not allowed to make deposits and (or) place bets until the Procedure is finished and their age is verified. Failure to provide the Casino with valid ID, Passport or Driving License will lead to Player’s account closure.
3.1. Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
3.2. Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.
NetEnt
3.3. Absolute Restriction
Netent will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
3.4. Blacklisted Territories
NetEnt Casino Games may not be offered in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
3.5. Blacklisted Branded Games Territories
The following NetEnt Branded Games have some further restrictions in addition to the Blacklisted Territories set out above:
3.5.1 In addition to the jurisdictions set out in Paragraph 3.4, Planet of the Apes Video Slot must not be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
3.5.2 In addition to the jurisdictions set out in Paragraph 3.4, Vikings Video Slot must not be offered in the following jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
3.5.3. In addition to the jurisdictions set out in Paragraph 3.4, Narcos Video Slot must not be offered in the following territories:
Indonesia, South Korea.
3.5.4 In addition to the jurisdictions set out in Paragraph 3.4, Street Fighter Video Slot must not be offered in the following territories:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
3.5.5 In addition to the jurisdictions set out in Paragraph 3.4, Fashion TV Video Slot must not be offered in the following territories:
Cuba, Jordan, Turkey, Saudi Arabia.
3.6. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:
Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.
Other Providers
3.7. Players from Canada are not eligible to play the games from NYX.
3.8. Players from Sweden are not eligible to play the games by Play'n GO and Pragmatic.
3.9. Players from the following countries are not eligible to play the games from Microgaming: USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines.
3.10. Players from Australia, Austria, Estonia, Greece, USA are not eligible to play the games powered by Amatic.
4.1 We accept payments made in EUR, USD, AUD, CAD, NOK, NZD, ZAR, BTC, BCH, ETH, DOG, LTC, USDT, XRP, BNB, ADA, TRX.
4.2 The player acknowledges that exchange rates for all available cryptocurrencies may fluctuate based on market value. For bets or withdrawals, we will determine the applicable exchange rate at the time the transaction is made, using Coinbase Converter the market value. It is impossible to exchange Bitcoins to any other currency (USD or EUR).
5.1. The player is solely responsible for reporting and accounting for any taxes applicable to them under relevant laws for their participation in gambling including any winnings that they receive from the Casino.
6.1 The player confirms that he/ she knows and understands the rules of games offered by the website. It is at player’s discretion to know the payout percentage of each game.
7.1 The player is completely aware of the fact that while gambling at the website he/she takes the risk of losing money. The Company is not liable for any possible financial damage arising from the use of the website.
7.2 The Company is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
7.3 The Company is not liable for any hardware or software defects, poor Internet connection and other technical problems that have occured on Gambler’s side.
7.4 In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
7.5 If the Casino mistakenly credit your Player Account with a bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
7.6 The Casino, its directors, employees, partners, service providers:
7.7 The Player hereby agrees to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to the Player’s use of the Website or participation in the Games.
7.8 You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site.
8.1 Each player is allowed to create only one (1) personal account per residence address, household, IP address, PC. Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors.
8.2 Besides, any returns, winnings or bonuses that the Player received or accumulated during the time when the Duplicate Account was active the account will be forfeited and may be reclaimed by the Casino. The Player will return to the Casino on demand any funds which have been withdrawn from the Duplicate Account.
8.3 The website can be used solely for personal purposes and shall not be used for any type of commercial profit.
8.4 We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, your account will be locked due to your failure to pass the KYC procedure.
9.1 The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
9.2 The Casino reserves the right to close the Player’s Member Account and to refund to the Player the Account balance, subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
In the event of chargeback at the account, the casino reserves the right to:
9.3 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that the Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
9.4 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.
9.5 Should the user become aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to the Casino. Should the user fail to fulfil the obligations stated in this clause, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user.
9.6 To prevent any fraudulent activities concerning bitcoin transactions we lay down the following rule: In case the transaction is marked as replaceable - Opt-in Replace-by-Fee (RBF) the casino reserves the right to close such accounts immediately and withhold any wins.
9.7 Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.
9.8 In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
9.9 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
10.1 Contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.
10.2 Using third party payments is prohibited. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
10.3 Please note that the minimal amount of deposit is 20€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use and will appear when choosing the payment method.
10.4 Kindly note that due to the nature of cryptocurrencies, deposit limits cannot be applied to the deposits made through CoinsPaid payment system. If you want to limit your gambling in the casino, please, use any other available option.
10.5 Deposits made to LuckyVibe.com accounts must be successfully received and confirmed by the respective payment institution or provider.
10.6 If a deposit is denied, rejected or charged back for any reason, including insufficient funds or transaction limits, any resulting winnings will be voided permanently, and LuckyVibe.com will not be liable for losses incurred due to unsupported or denied deposits.
11.1 The minimal withdrawal amount from the gaming account is 20 EUR/USD (200 NOK, 30 CAD/NZD/AUD, 2800 JPY; 350 ZAR. For cryptocurrency withdrawals, the minimum withdrawal is based on the crypto equivalent of €20 at the time the withdrawal is requested, using the exchange rate from Coinbase Converter. The maximum amount for withdrawal available depends on the chosen payment method, and will appear when choosing the payment method. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
11.2 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity.In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. The Casino may be required to report the player's actions to the applicable regulatory bodies.
Identification documents which must be submitted include: Copy of a valid Passport, copy of other identification paper and a proof of address; Player’s first and last name; Player’s full residential address;Player’s valid email address;
11.3 The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
11.4 Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
11.5 The Casino reserves the right to transfer funds in a way different from the payment method specified by the Gambler if such need occurs.
11.6 The Casino aims to process all withdrawal requests within 72 hours. Withdrawal times depend on the chosen payment method and verification status.
11.7 The maximum withdrawal limit from a no-deposit bonus is 50 EUR, 50 USD, 75 CAD, 75 AUD, 75 NZD, 500 NOK, 1000 ZAR, or currency equivalent. For cryptocurrencies, the exact withdrawal amount is determined at the time the withdrawal is requested based on the exchange rate available from Coinbase Converter.
11.8 The daily withdrawal limit is 2000 EUR, 2000 USD, 3000 CAD, 3000 AUD, 3000 NZD, 20000 NOK, 40000 ZAR, or currency equivalent.
The weekly withdrawal limit is as follows: 5000 EUR, 5000 USD, 7500 CAD, 7500 AUD, 7500 NZD, 50000 NOK, 100000 ZAR, or currency equivalent. The limit applies on a rolling 7-day basis starting from the first cashout within a month. It resets every 7 days from that date and on the 1st of each month.
The monthly limit is 20000 EUR, 20000 USD, 30000 CAD, 30000 AUD, 30000 NZD, 200000 NOK, 400000 ZAR, or currency equivalent. The monthly limit resets on the first day of each month. Exceptions can be made for the most active and devoted players. All progressive jackpot wins will be paid in full.
For cryptocurrencies, the limit is based on the exchange rate at the time the withdrawal is requested, using Coinbase Converter.
11.9 If you have deposited via credit or debit card and the amount of withdrawal is equal or smaller to the one deposited, we reserve the right to pay the withdrawal amount back to the credit or debit card. If the amount exceeds the one deposited, the amount in excess will be paid via one of the alternative payment methods.
11.10 Please, note that the internal operating currency of the website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system. You will not be able to request a Bank Transfer for USD payouts. All Bank Transfer payouts in principle are processed within 3 (three) working banking days.
11.11 You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are in our experience limited to the equivalent of EUR 16.
11.12 Please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
11.13. All costs that may occur upon refund procedure are on the player.
11.14. Contact our support team at [email protected] to inquire about the possibility of the refund.
12.1 An inactive Account is a Player Account which a player has not logged into or logged out of for 12 (twelve) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €25 or the equivalent in another currency (or the current balance of your Player Account, if less) as long as the balance of your Player Account remains positive.
12.2 You authorize the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your Player Account is deemed inactive, and at the beginning of every subsequent month that your Player Account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
You agree that any claim and/or cause of action arising out of or related to these Terms and Conditions or a service provided by the Casino must be filed within one (1) year after such claim or cause of action arose.
14.1 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account
14.2 If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
14.3 Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
14.4 In case any Credit Card deposits/withdrawals are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
14.5. All costs that may occur upon refund procedure are on the player.
14.6. Contact our support team at [email protected] to inquire about the possibility of the refund. List of required documents to proceed with the refund (please note that additional documents could be requested): Photo of ID, Photo or screenshot of the payment system, Photo or screenshot of the document confirming the current address. We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure. All Refunds payouts are in principle processed between five and seven (5-7) banking days
15.1 Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
15.2 The Casino is to acknowledge a complaint started by the account holder only. It is forbidden to, and therefore you can not assign, transfer, hand over or sell your complaint to the third party.
15.3 Casino will dismiss the complaint if the matter is handed over to be conducted by the third party and not the original account owner.
15.4 In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
15.5 When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
You can not assign, pledge or transfer ownership under any title whatsoever to claims arising from these Terms and Conditions, the use of the Website or participation in the Games against the Casino without consent of the Casino. This prohibition is designed as a non-transferability clause ex article 83 paragraph 2 of book 3 of the Civil Code and includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, entity in any way shape or form.
All disputes which may arise between you and the Casino including their successors in title under general or special title as a result of these Terms and Conditions or as a result of further agreements and other acts in connection with these Terms and Conditions shall be settled exclusively by arbitration in Cyprus and in accordance with Cyprus Civil Procedure Rules.
18.1. By agreeing to these Terms, you authorize the Company to regularly conduct various checks at the Company’s sole discretion or if required by third parties (including regulatory agencies), in order to verify your identity and contact information ("Verification").
18.2. An individual cannot participate in a game for money unless that individual is an Account Holder. To be registered as a player, an individual must register personally and submit an application for registration. The following information must be provided:
Date of birth together with valid identification showing that he/ she is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of your residence. Identification documents which must be submitted include:
The Company reserves the right to request additional documentation and perform additional checks in order to verify the information provided. An account may be suspended until satisfactory information is provided.
18.3. The Company reserves the right to suspend your account, if we are unable to ascertain that you have reached the Eligible Age. If, while using the Website services associated with gambling, you were below the Eligible Age:
A deposit made to your account will not be refunded due to Company policy violation.
18.4. In the event that the information provided by you proves to be false, incomplete, inaccurate or misleading, and also if the information specified during registration does not correspond to your passport data, these Terms and Conditions shall be considered violated, and the Company may immediately close your account and cancel all funds in your balance, in addition to other actions at the Company’s sole discretion, including refusal to provide use of the website services.
Personal Data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements;
Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;
Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;
Recipient means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing;
Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data;
Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
Personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed;
Group of undertakings means a controlling undertaking and its controlled undertakings;
Supervisory authority means an independent public authority which is established by a Member State pursuant to Article 51 GDPR;
This notice together with the General Terms and Conditions available on the site sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By registering a Player Account with the Website you confirm your acceptance of this Privacy Policy. Please be advised that if you do not accept the terms outlined in this Privacy Policy and choose not to provide the necessary personal information, your access to certain features and services offered on this website may be limited.
Please note that this Privacy Policy constitutes an agreement between you and the Company. It is important to note that this Privacy Policy may be periodically updated and revised. While we will make reasonable efforts to inform you of any significant changes, we recommend that you review this Privacy Policy regularly to stay informed of our current practices regarding the collection, use, and protection of your personal information. Your continued use of the Website and/or its services will constitute your acceptance of the Privacy Policy.
Lucky Vibe values your integrity and privacy immensely and is committed to managing all your personal data in a transparent, fair and lawful manner. This privacy policy (together with the Terms & Conditions and the Cookie Policy) sets out the basis upon which Lucky Vibe collects, stores, and uses your personal data when you visit our website, as well as what your rights are, and how the law protects those rights according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
This website is solely intended for persons over the age of 18, and we do not knowingly collect data relating to persons under such age. If it becomes apparent to us that we have collected personal data relating to persons under the age of 18, due to reasons relating to abuse of our website, we do our best to ensure that such data is handled in accordance with applicable law.
The website www.luckyvibe.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curaçao. Hollycorn N.V. is licensed and regulated by the Curaçao Gaming Control Board (license no. OGL/2023/176/0095).
As a data controller, we have a legal obligation under gambling regulations to process personal data from players in order to allow them to participate in games and provide them with ancillary services.
When we mention “Company”, “Group”, “we”, “us” or “our” in this privacy notice, we are referring to the Hollycorn N.V.
We take your privacy seriously. For this reason we have appointed a data protection officer (“DPO”) whose responsibility is to oversee that the company is compliant with its legal obligations in respect of the processing of your personal data, and who is your contact point for any questions relating to this Privacy Policy. Should you have any queries about this policy, including any request to exercise your legal rights, and complaints about violation of your rights please contact our DPO using email [email protected].
You may always contact us in regards to this Policy should you wish to:
If you have agreed to receive promotional materials during registration, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services and promotions, based on your consent. This may include information about products and services from our business partners, such as casino game providers. You can configure your marketing preferences in your personal account by following the link luckyvibe.com/profile
To fulfill your requests in accordance with this privacy policy, you can use the following means of communication:
Please note that in some cases emails may end up in spam or may not reach the addressee at all for technical reasons.
If your request is not answered within 10 days we strongly recommend you to contact us again for clarification using alternative methods of communication.
We respect and value your privacy. You can always contact the Data Protection Officer via [email protected] in cases where
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
During the course of delivering services to you, we are also working closely with third party data processors, joint or/and independent data controllers (including, for example, business partners, sub-contractors in technical, payment and delivery services as well as for delivery of marketing information (such as CRM Tool Providers, Email Marketing Partners, SMS Providers, Direct Mail Distributors and Outbound Call providers,) advertising networks and affiliate networks, analytics providers, due diligence intelligence companies, search information providers, credit reference agencies). This category includes information we receive from our Publishers, Advertisers and other Partners that we work with to help us deliver ads and personalized content to you and recognize you across browsers and devices. This may include pseudonymous advertiser identifiers that some Advertisers or other third-party ad platforms choose to share with us. Data processors process personal data according to our written instructions and their activities will be limited to those that are needed from them to assist us deliver the service to you.
Personal data means any information about an individual from which that person can be identified directly or indirectly. It does not include data where the identity has been removed (anonymous data).
The personal data collected and processed on you can be grouped into the following categories:
Identity Data includes first name, middle name, last name, email, username or similar identifier, date of birth, gender.
Contact Data includes residential address, email address, telephone numbers other available means of communication
Financial Data includes details of your salary and wealth, details of the sources of funds used to deposit with us, as well as bank account, payment card or payment account details, including information contained within any bank statements, scans of documents, confirming your income and similar documentation collected for KYC Purposes.
Transaction Data includes details about deposits and withdrawals, wagering and other details of games you have played on our sites.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products and services, online identifier to login (email), password (encrypted), games played, login and logout times, duration of play, bonuses and promotions claimed, responsible gaming information, limits and history and AML classification.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Special Categories of Personal Data. In the event that you provide us with such information yourself and In fulfillment of our legal obligations, we must also collect some Special Categories of Personal Data about you such as
Information you give to us:
– to carry out our obligations arising from the terms and conditions entered into between you and us and to provide you with gaming services that you request from us, to accept your deposits and process your withdrawals, to carry out fraud management processes, to answer to any query or complaint that you may have as well as other ancillary matters related to the main services we are providing to you;
– provided that you have granted consent to contact you with marketing information from the Group, to provide you with information about our services, bonuses schemes and promotions and information about the products and promotions of related sites operated by the Group or it’s brands;
– to provide customized advertising on the site based on your interactions with the site or your Usage Data;
– to notify you about changes to our service;
– to meet obligations arising from Anti-Money Laundering Legislation and rules and regulations thereunder and all other laws that we may be subject to from time to time.
– to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. Such information will typically be collected through the use of Cookies. For more information on Cookies please refer to our Cookie Notice which also provides guidance on the manner in which Cookies may be disabled;
– to contact you with marketing information, to provide you with information about services, bonuses schemes and promotions and information about the products and promotions, present or future, offered by the brand you registered or with marketing information about brand partners in case you have expressed your consent to receive such materials;
– to carry out fraud management and risk management activities, including assigning a risk profile or a risk status to your account;
– to assess your behavior and patterns through the site which will be used to help build a detailed customer profile on you, on different subject matters, including but not limited to:
- A register of bonus abusers may be created by the company and persons on this list may be excluded from any future promotions or even blocked from using the services of the Company. This includes analysis of other types of fraud and fraudulent behavior.
- We will also screen and monitor your transactions and behavior for reasons of responsible gambling, ensuring that your interaction with us remains fun and entertainment and not dangerous to you. We may assign a Responsible Gambling score to your account based on the information we collect and responsible gambling questionnaire, which may at times be provided to you to fill. As a result of our assessment you may be tagged as a ‘Problem Gambler’ or vulnerable to the risks of gambling addiction.
- As part of our commitment to prevent money laundering and terrorist financing, we may also analyze your personal data and compare it to third party data sources, build an AML profile on you and risk score your account based on the information you have provided to us and the information we have collected about you. We shall also keep a register of all high risk customers from an Anti-Money Laundering perspective.
Please note that for these purposes we partially use profiling with the end decision performed by humans, however logic behind the profiling and information about it cannot be revealed since it would enable customers to bypass these control mechanisms aimed at the protection of Our business and compliance with legal obligations.
– to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
– to allow you to participate in interactive features of our service, when you choose to do so;
– as part of our efforts to keep our site safe and secure;
– to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant promotions to you;
– to make suggestions and recommendations to you about our products.
– We also may collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We will combine this information with information you give to us and information we collect about you. We will use this information and combined information for the purposes set out above (depending on the types of information we receive). Other sources include third party service providers of age verification tools, identity or address verification services, regulators or entities that keep central databases of problem gamblers, providers of PEP and Sanction searches, and other similar providers who we may contract with from time to time. We may also receive information about you collected from the other sites operated by the Group which helps us deliver a better service to you or to keep away bonus abusers, problem gamblers from our services.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. In regards to processing personal data based on a legal obligation, we refer to the provisions of the Anti-Money Laundering Directive (EU) 2015/849 of the European Parliament and the Council.
Data Collected:
Due to the nature of our service, in order to process your data as explained above of this Privacy Policy, we may need to share your personal data with a number of trusted third parties. These third parties include:
- Any member of the Group which requires access to your personal information in order to provide the services you request. Data we receive and collect on you maybe shared with any member of the Group and such data may be used by them for fraud and bonus abuse prevention, AML and Responsible Gaming Reasons in fulfillment of the Group’s legal obligations and legitimate business interests;
- To all members of the Group for the purposes of such other group entities to contact you with information on their products and services, provided that you have consented to receive direct marketing related to other sites operated by the Group.
- Employees of the Company, more specifically Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers as well as other selected employees, shall also have access to your Personal Information for the purpose of executing their duties and providing you with assistance as well as to provide the services you requested
Our employees who have access to, or are associated with the processing of the player’s personal information, have signed confidentiality agreements (NDA) to respect the confidential nature of the player’s information.
- Game providers – sometimes our game providers would require access to select data attributes (such as username and IP address, for instance), in order to provide us with the games you play on our website. To check their privacy notice please visit the relevant website of Game provider;
When you play casino games developed by NetEnt, NetEnt’s Privacy Policy also applies. This policy can be found NetEnt Privacy Policy here.
- Payments providers and related service providers – similarly, we may share some of your personal data with the payment providers you use to make and receive payments on our website. To check their privacy notice please visit the relevant website of Payment provider you’ve used;
- Marketing partners - where you give us your consent to send you marketing and promotions, we may share your contact details (such as email address or mailing address) with our marketing partners who take care of sending out all our marketing material to you including promotional emails and SMS, direct mail, and at times to makes calls to you.
- Governmental or regulatory authorities - We may, if necessary or authorized by law, provide your personal data to law enforcement agencies, governmental or regulatory organizations, courts or other public authorities. We may dispute such demands when we believe that the requests are disproportionate, vague or lack proper authority, but we do not promise to challenge every demand;
- Client communication software – we use a third-party software to help us communicate with you. This software enables us to send you emails and chat with you on live chat whenever you have queries;
- AML and fraud verification tools, suppliers of age and identity verification tools and other suppliers that can verify Know Your Client (KYC) information generally– we may use third party software to conduct certain AML and fraud verification checks which are required to satisfy our legal obligations in this regard.
- In addition to the above, we may also release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data.
- Selected third parties, under a data processing agreement with us that ensures the safeguard of your personal information, including:
– with our lawyers, advisors, consultants who we may engage from time to time to manage risks, obtain professional advice, or to establish and defend our legal claims, whether in court or in an out-of-court procedure. This may require to gain access to personal information;
– with governmental bodies, regulatory authorities who register problem gamblers or for any other responsible gaming purpose.
– with any company, governmental body, regulatory authority that maintains a register or database having the objective of preventing crime, money laundering or terrorist and proliferation financing.
We always ensure that any third party having access to your personal data is bound to respect the security of your personal data, and to process it in a lawful manner at all times and in compliance with our Privacy Policy and strict codes of conduct. We do not allow any third-party service providers to use your personal data for their own purposes. Processing by such third parties (also known as “Data Processors”) is solely carried out for specific purposes and in accordance with our instructions as Data Controller and on our behalf, and such third parties may only use your personal data to the extent to which we ourselves are entitled. Furthermore, in all cases, we strive to ensure that we do not share more data than is necessary to be shared for the service providers to carry out the processing activities in accordance with our instructions.
It may be necessary for us or our service providers to transfer your personal data to countries outside of the European Union (EU), the European Free Trade Association (EFTA) regions, and the European Economic Area (EEA) in order to provide you with our services or engage with service providers and data processors. However, In accordance with the General Data Protection Regulation (GDPR), we are obliged to ensuring the protection of your personal data during these transfers.
This transfer may be necessary in order to provide you with our services such as:
To guarantee an appropriate level of protection for your personal data during transfers to third countries, we implement appropriate safeguards such as European Commission’s standard contractual clauses for data protection. We also take all necessary measures to ensure that your information and data is treated securely and in accordance with this Privacy Policy and all applicable data protection laws.
By using our services and accessing our website, you accept possible transfer of your personal data to third countries and the implementation of these safeguards. If you have any questions or concerns regarding these transfers, please do not hesitate to reach out to us.
We shall only retain your personal data for as long as necessary in view of the purposes for which they were collected. Such purposes could include the satisfaction of any legal, accounting, or reporting requirements.
When determining the appropriate retention period applicable to your data, we take several factors into consideration, such as the purposes for which we collect and process such data, the applicable laws and/or regulatory requirements imposed on us, the nature and sensitivity of the personal data, and the potential risks surrounding the unauthorised use or disclosure of such data..
As stated under our Terms and Conditions both, you and the Casino can decide to have your Player Account closed at any time. Following closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.
We may also keep anonymized derivatives of your data to improve our content and marketing communications where no automated decision making is involved.
You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the European Union, we are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.
Data protection law gives you, as a data subject, certain rights in certain circumstances. In accordance with law, you have a right to:
In order to exercise your rights as explained above, we may need to request specific information about you to help us verify your identity. This is a security measure to ensure that we are certain that the person to whom we disclose your personal data is really you.
We will do our utmost to respond to all legitimate requests within a one-month timeframe from the submission of a request. If your request is particularly complex, or if you have made multiple requests in a certain time period, it may take us a little longer. In such a case, we will notify you of this extension.
In establishing and carrying out our business relationship, we generally do not make use of fully automated decision making. If we use this procedure in individual cases, we shall inform you of this separately, provided it is a legal requirement.
We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions on the protection of personal data.
Consequently, we endeavor to protect your personal information and respect your privacy in accordance with best business practices, applicable regulations and state of the art. Being committed to providing secure services to players, we will take all reasonable precautions to ensure that all the data that you have submitted to us remains safe.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthoriяed way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
Player Accounts can only be accessed with the player’s unique ID and password. You may also set up two-factor authentication (2FA) as additional protection from unauthorized use of your account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.